Terms of sale and use
Terms and Conditions
Who you are buying from, what you are buying, what you can and cannot do with it, and what your rights are if something is wrong. Version 1.0, in force from 8 September 2026.
1. Who you are buying from
- Trader: BTRTrades (United Kingdom) ("we", "us", "our"). Full legal name and postal address are available on request by email.
- Email: [email protected]
- VAT: [[VAT POSITION - either "Prices are final and no VAT is charged", or the VAT registration number with a statement that prices include VAT.]]
- Website: btrtrades.uk
These terms apply to everything sold on btrtrades.uk and to the BTRTrades Discord. By placing an order you agree to them. If you do not agree to them, please do not order. You are dealing with us as a consumer, which means you have legal rights that these terms cannot take away.
2. Our regulatory status
We are not authorised or regulated by the Financial Conduct Authority. What we sell is educational material and software licences. It is not a regulated financial product or service, it is not covered by the Financial Services Compensation Scheme, and it is not covered by the Financial Ombudsman Service. Nothing we sell is personal financial advice or a recommendation to buy or sell anything.
3. What we sell
- Written educational products - guides, the Trading Bible and course PDFs. Delivered as a PDF attached to an email.
- Streamed series - recorded episodes you watch in your browser. Delivered as an access key you enter once, which opens the library.
- BTR Bot - a monthly licence to install and run our desktop trading software on your own computer, connected to your own trading accounts. Delivered as a licence key and a download.
- Community access - the BTRTrades Discord server.
- Mentorship - one-to-one sessions, under the enrolment terms we give you before you start.
- The free discipline checklist - given away, not sold. Because you pay nothing for it, the cancellation rules in section 8 do not apply to it.
Prices are shown in pounds sterling on the product pages. The price you see is the whole price - there are no booking fees, handling fees or other charges added later.
4. How an order is made
4.1 Choosing a product takes you to a checkout page hosted by Stripe. You enter your payment details on Stripe's page, not ours. We never see or hold your card details.
4.2 Before you pay you can correct any mistake using the controls on the Stripe page and your browser's back button.
4.3 A contract is made between us when we send you the confirmation described in clause 5.2, not when you click pay. If we cannot supply what you ordered, we will tell you and refund you in full.
4.4 The contract is made in English. We do not keep a filed copy of your individual contract, so please keep the confirmation email.
5. Confirmation and delivery
5.1 Delivery. Written products arrive as a PDF attached to an email, normally within a few minutes of payment. A streamed series arrives as an access key by email, which you enter once at btrtrades.uk/access; the library then opens on any device you enter the key on. BTR Bot arrives as a licence key by email, with a download page that only accepts an active key. If you gave us your Discord username at checkout, your community role is added automatically; if that fails, email us and we will add it by hand.
5.2 Confirmation. As well as the Stripe payment receipt, which shows what you paid, we email you the product itself with a written record of what you bought and, where you asked us to deliver straight away, of the two confirmations you gave at checkout under clause 8.2. Keep both emails. Together with this page, which carries these terms and the cancellation form, they are your durable record of the contract.
5.3 If something does not arrive, email us with the receipt number from your Stripe receipt and we will send it again. There is no time limit on a genuine delivery failure.
6. What you need in order to use what you buy
- BTR Bot: Windows only. MetaTrader 5 must be installed, running, and logged in to the account you want the software to use. One licence runs on one computer at a time. The software needs internet access to check your licence when it starts and about once a day after that; if it cannot reach us it keeps running for up to 72 hours and then stops opening new trades until it can check again.
- Written products: PDF files. Any PDF reader will open them.
- Streamed series: a current web browser with cookies enabled for btrtrades.uk. The cookie that holds your access is described in the cookie notice.
- Community: a Discord account.
If your setup does not meet these requirements, tell us before you buy and we will tell you honestly whether it will work.
7. The BTR Bot licence
7.1 What you get. While your subscription is paid and active you have a personal, non-exclusive, non-transferable licence to install and run the software on one computer, for trading accounts that belong to you. You are buying a licence to use the software, not ownership of it.
7.2 One computer. The first time the software runs it sends us your licence key and a machine fingerprint. The fingerprint is a one-way hash of your computer's name, the hardware address of its network adapter and its operating system version. That binds the key to that computer, so a key that leaks cannot be run on several machines. If you change computer, email us and we will move it for you. This is explained further in the privacy notice.
7.3 What you must not do. You must not share, resell, rent, sub-licence, lend or publish the software or your licence key. You must not use it to trade accounts belonging to anyone else, or to run any pooled, shared or account-management arrangement. You must not copy its strategies or its code into a competing product. You must not remove or work around the licence check, the practice-first gate or the risk controls. Nothing in this clause stops you doing anything the law expressly allows you to do with software you have licensed.
7.4 You run it, not us. You install it, you configure it, you connect your own accounts using your own credentials, and switching from practice to real orders is your own deliberate step. We never receive your broker password and we have no access to your accounts. We do not manage your money and we are not your agent.
7.5 Updates. While your licence is active the software checks whether a newer version exists and, if so, downloads it and applies it the next time you start the software. An update can change how the software behaves, including how it trades; each release carries a note describing what changed. Your own files - your settings, your licence state, your broker mapping, your journals and your logs - are never overwritten by an update.
7.6 When a subscription ends, is suspended, or is refunded. If your payment fails, if you cancel, or if we suspend or withdraw the licence, the licence check stops returning "active". The software then stops opening new trades. It continues to manage any trade that is already open through to its normal exit - it does not abandon a live position. Your settings, your data and your journal stay on your computer and remain yours.
7.7 When we can suspend or end it. We may suspend or end the licence if you break clause 7.3, or if a payment fails and is not put right. If we end it for any reason other than your breach, we will refund the unused part of the period you have paid for.
7.8 The installer agreement. The software installer also shows an end user licence agreement. Where that agreement and these terms say different things, whichever gives you more rights applies.
8. Your right to cancel
8.1 The legal right. Because you buy at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel, counted from the day the contract is made. You do not have to give a reason. Any clear statement that you have decided to cancel is enough - an email saying so will do. You can use the form in clause 8.6 but you do not have to.
8.2 Content delivered straight away. For content you download or stream rather than receive in the post, the law lets you ask us to start delivering before the 14 days are up. If you do, the 14-day right ends as soon as delivery starts. So at checkout you are asked to confirm two separate things: first, that you want us to start delivering immediately; and second, that you understand you will lose your 14-day right to cancel once we do. Both confirmations are required to complete a purchase. If you would rather keep your 14-day right, do not confirm them and do not place the order.
8.3 Services that start straight away - the Discord community, mentorship, and the bot subscription. If you ask us to start within the 14 days and then cancel inside that period, you pay a fair proportion of the price for what you actually received up to the moment you told us, and nothing for the rest. There is no charge or penalty for cancelling.
8.4 Refunds. If you cancel we refund you within 14 days of being told, using the same payment method you paid with, and we do not charge a fee for doing it. In practice we aim to do it within five working days.
8.5 No conditions. You do not have to give a reason, produce a receipt number, or write from the address you bought with. Those things help us find your order quickly, and it is useful if you can give them, but they are not conditions of your right to cancel and we will not refuse a cancellation for want of them.
8.6 Model cancellation form. You may copy this out, fill it in and email it to us. You do not have to use it.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.
[*] Delete as appropriate.
8.7 If you bought from us earlier. If you bought before 8 September 2026 you were not given this cancellation information at the time. Where that has happened the law extends the cancellation period. If you think that applies to you, email us and we will deal with it properly.
8.8 Refunds in practice. How this works in practice is set out on the refunds page. We do not offer a goodwill refund window on digital products beyond the rights described here and in clause 9. Nothing on that page reduces those rights, and nothing on it can: your statutory rights stand whatever we write.
9. Your rights if something is wrong
9.1 Under the Consumer Rights Act 2015 everything digital we supply must be of satisfactory quality, fit for any particular purpose you told us about before you bought, and as described. If it is not, you are entitled to have it repaired or replaced, and if that does not put it right, to a price reduction.
9.2 Anything we describe on this site - what the software does, what a course covers, how long a series is - becomes part of the contract. We cannot change it afterwards without your agreement.
9.3 Services, including mentorship and the community, must be carried out with reasonable care and skill.
9.4 If digital content we supply damages your device or other digital content because we failed to use reasonable care and skill, you may be entitled to a repair or to compensation.
9.5 Nothing in these terms affects any of that.
10. How you may use what you buy
10.1 Everything we sell is licensed to you personally. You may not copy, share, upload, publish, resell or lend our PDFs, video, audio, course material or software, and you may not give anyone your licence key or your access key.
10.2 Community rules. In the Discord: no live trade calls, no "I am long here", no real-time entries or exits, no profit or loss screenshots offered as an inducement, and no naming of brokers or proprietary trading firms. This is not house style. An unauthorised person who broadcasts trade calls can commit a criminal offence, and it puts everyone in the room at risk. We will remove anyone who does it.
10.3 Do not try to get round the licence check, the access-key gate or the protection on the streamed library, and do not use automated tools to harvest content from the site.
10.4 If you break these rules we may suspend or end your access. Where the breach is serious we may keep the fees for the period already supplied, but we will not keep money for a period we have not supplied.
11. What we do not promise
We do not promise that you will make money, pass a proprietary trading firm's evaluation, or reach any particular outcome. Past results, backtests and simulations do not predict future results. Markets change and systems stop working. You are responsible for your own decisions, your own risk limits and your own compliance with your broker's and any firm's rules.
12. Our responsibility to you
12.1 We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your rights under the Consumer Rights Act 2015, or for anything else the law does not allow us to limit.
12.2 We are responsible for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might when the contract was made.
12.3 We are not responsible for the results of your own trading decisions, for what your broker or a proprietary trading firm does or decides, or for you breaching their rules.
12.4 Subject to clause 12.1, our total liability for all claims connected with a product is limited to what you paid us for that product in the 12 months before the claim.
12.5 We supply to consumers for private use. If you use anything we sell for a business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
13. Other people's services
Your broker, your trading platform and any proprietary trading firm are independent of us. Their rules, fees, decisions and availability are theirs, not ours. Check that automated trading is allowed on your account type before you connect the software. If it is not, that is a matter between you and them.
14. Intellectual property
We own, or are licensed to use, everything on this site and everything in our products. Buying a product gives you the right to use it under these terms. It does not transfer ownership of anything.
15. Your personal data
How we handle your data is set out in the privacy notice, and what this site stores on your device is set out in the cookie notice.
16. If something goes wrong: complaints
- Where to send it. Email [email protected] with "Complaint" in the subject line.
- What happens. We acknowledge every complaint within two working days.
- How long it takes. We aim to give you a final answer within 14 days. If we need longer we will tell you why and when to expect it.
- If you are still unhappy. You can take the matter to court - see clause 19. We do not belong to any alternative dispute resolution scheme, so there is no ombudsman or arbitration route for our products.
- Payment disputes. Please talk to us before opening a bank dispute. That is a request, not a condition, and it does not affect any right you have to raise a chargeback with your card provider.
17. Changing these terms
17.1 We may change these terms for a valid reason - a change in the law, a change in how a product works, or a change in our costs. We will not change them to your disadvantage for no reason.
17.2 For an order already placed, the terms that apply are the ones in force when you placed it.
17.3 For a subscription, we will give you at least 30 days' notice by email of any change, and you may cancel before it takes effect without any charge or penalty.
17.4 We keep every previous version of these terms. If you need the version that applied to your order, ask and we will send it.
18. General
18.1 If a court decides that part of these terms cannot be enforced, the rest of them continue to apply.
18.2 If we do not insist straight away that you do something you are required to do, we can still insist later.
18.3 You may not transfer your rights under these terms to anyone else. We may transfer ours if it does not affect your rights, and we will tell you first.
18.4 This contract is between you and us. Nobody else has any right to enforce it.
19. Which law applies
These terms are governed by the law of England and Wales, and you can bring court proceedings about them in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings there. If you live outside the United Kingdom, you keep the protection of any mandatory consumer law of the country you live in.
20. Version
Version 1.0, in force from 8 September 2026. Related documents: the risk disclaimer, the refunds page, the privacy notice and the cookie notice.